You can contact me on or or Kind regards Jan Haring Mr J Haring, Thursday 17 October 2019, 10:18AM With reference to my previous queries, I am still unable to log into my email. Maybe after trying various passwords to log into my account the account is perhaps blocked. Is it perhaps possible, that you can sent me a link to change my password? On the internet I found that error 800CCC92 means that my email account as been compromised. Is the email server perhaps down? My email account is It would be much appreciated if this problem can be resolved as soon as possible. Mr J Haring, Wednesday 16 October 2019, 12:42PM After sending several queries to inform you, that I am unable to log into my email account I am not receiving any response. Maybe resetting my password, if this is possible. I would be ashamed of myself.ĭear Sir/Madam, On 17th October I compaint to their helpdesk about about my email adres being compromised Please find below all the correspondence with their helpdesk: Mr J Haring, Tuesday 15 October 2019, 06:19AM Since yesterday my email (outlook) gives me error 800CCC92 meaning my login has been compromised. I have all the calls, will be making the available to the public so they can see how you guys operate. I will also advocate against you scammer where I can and preach against your dishonest company at every turn. Luckily I have family high up in Telkom, will send it directly to them. I will also send this call to Telkom so they can see how you steal customers by pretending to be them. Trust me, I will take this as far as I can, stealing money from old people because you know they don’t understand should be punishable by law. It’s now been almost 4 years that my mother paid for all this crap due to a dodgy sales tactic and unethical sales methods by MWEB. This is clearly extorting money from clients with misleading and dodgy sales tactics.
#MWEB CO ZA HOME HOW TO#
She did not explain how to get access to any of the value added services she will be paying for.
She quickly said a couple of things right at the end that added probably R300 to her bill with my mother clearly not hearing what she is saying and saying OK after the sales agents uses cleverly placed tie downs. This is again blatantly misleading a client. But forgot to mention after 6 months you pay something like R149 p/m.
#MWEB CO ZA HOME FREE#
She told her, you get free funeral cover for 6 months. During the last 2 min of the call, she sold my mother a whole bunch of items that was not relevant one after the other. The agent went as far as telling her she must just remember to cancel her Telkom data package and said “To cancel your Telkom line, here is OUR cancellation line number” This gave her the impression the lady was from Telkom as she said here is our cancelation number, not their cancellation number. This is obviously the modus operandi of a scammer. (The sales person did not know who her providers was, or how much she paid monthly) At the time, she was with a provider that was by far the cheapest. Secondly, the agent said it will be cheaper.
This was a blatant lie and extremely misleading as it’s physically impossible to get faster internet on the ailing Telkom infrastructure in her area.
She was already at the maximum possible bitrate with an unshaped, capped account. This is a 100% false statement as her infrastructure does not allow for faster internet due to the distance from the exchange. (Her ADSL line is with Telkom, her data was with another ISP.) The agent said her internet will definitely be faster. The sales person asked her if she is with Telkom, she said yes but she does not know what package. The first thing I noticed was they gave her the impression that they are from her existing provider and want to offer her a better deal with faster internet for less money. Firstly, MWEB is scamming clients on many levels. I found one of the companies deducting money from her account and after weeks of struggling they gave me the call recording. I have since investigated the matter as we realized there are a myriad of unknown debit orders on her account all linked back to this dodgy sale. In 2014, MWEB cold phoned my unsuspecting elderly mother to offer her a data contract.
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